What do you do to make sure your guest will write a review?
I am worried I am not getting as many reviews from my renters as I used to since I changed my deposit procedure. What it used to be:In 2010 I was using the pay/refund method for damage deposits. That...
View ArticleRental Payment Due Dates
We send out e-mail reminders to a renters when their payments are due (1/2 of the rent is due 60 days and 30 days prior to their reservation). We recently had a renter that had reserved for August and...
View ArticleRental Deposits or New Damage Insurance Policy
I saw advertized an insurance product that replaces a guests's security deposit. Does anyone have experience with this product or any thoughts on it? Thank you
View ArticleHow to refund when credit card used is cancelled?
In the past I used PPI. Prior to processing a refund of the security deposit , I emailed the tenant to determine whether to use the credit card on file for the refund or a new one supplied by the...
View ArticlePassing on credit card or PayPal fees
I was just wondering what other owners do with credit card and PayPal fees. Do you pass these on to your renters?Does this put them off renting from you? Thanks!Chris
View ArticleHow to get that nice-looking badge for "most secure form of payment"?
We just got approved for online credit card processing via Reservation Manager and VacationRentPayment.com. However, when I go our listing, I still see that under Payment Methods, all it says is...
View ArticleAccepting Credit Cards - Reservation Manager
I have decided to no longer accept credit cards. I do I "turn this off" through reservation manager so the option no longer appears on my listing? Thank you.
View ArticleWhat is my recourse for a PayPal reversal of payment?
Of course now that PayPal reversed the payment, my renter will not respond to me. Can I press charges? Can I take them to small claims court? At this point, it is more the principle than the money....
View ArticleBank Deposit
I just joined Reservation Manager about a month ago. I have received notifications that two of my clients have paid with credit cards. That was 8 days ago, but have still not seen any money deposited...
View ArticleProblems with PPI and PayPros AGAIN!!!
I am thoroughly disgusted with PPI. I thought I would never use them again, but thought I'd give them another shot. Once again, they are sitting on my customer's payment and they told me it could...
View ArticleGuest left house a mess and wants deposit back or else! Any suggestions would...
I had a guest check out early Dec. and I should've known better when I booked her, but I went against my better judgement. She called two days before checkin to ask if she could bring two extra people...
View ArticleHow a good guest deals with accidental damage
We have so many horror tales of the "guest from h***" leaving a mess and serious damage, I wanted to share how a recent guest dealt with accidental damage in an honest and up-front manner. I've had...
View ArticleTenative vs. Reserved
Have a previous renter, who asked me to send over a contract and hold the dates. They were responsible renters in the past and left my place spotless. I sent over the contract and blocked the dates,...
View ArticleDo Canadians have the option to use "Echeck" to pay fees?
Hello all! Have a rental property in Florida. Can renters from Canada use the "Echeck" option to make a payment? Couldn't find any documentation on here about it. I know I can send personal checks to...
View ArticleRenting to Friends and Aquaintances
We have a cabin in the Adirondacks, NY that my husband gutted and completely re-did. He did not want to rent in the beginning but I talked him in to it and the extra income has helped us out...
View ArticleHA Payment System Processing Time
I have been using HA payment system for about a month now and am a bit disappointed in the length of time it takes for the funds to be deposited into my account. Before signing up with the payment...
View ArticleMistake Quote-- I made a mistake!
Hello; We've been renting our home since last summer and recently I misquoted a rental fee. The renter asked for the price for two weeks in the summer. I quoted him for one week-- even though it...
View ArticleCredit Card Surcharges
Beginning January 27, 2013, merchants are permitted to add surcharges to recover the cost of processing credit card payments per a preliminary agreement by Mastercard and Visa. There has been some...
View ArticleHomeAway Reservation Manager vs. FlipKey Payments (comparison & contrast)
For all of you already using Reservation Manager to book reservations and process payments on HomeAway or VRBO you are familiar with all the basics as far as format and charges. I would like to know...
View ArticleSecurity Deposit or Insurance: What’s Best For Your Vacation Rental?
Curious to hear your thoughts. What do you prefer to offer your renters and how you protect your home? Do you collect a security depost or charge for damage insurance? I wrote a little about the...
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