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Channel: Community : Discussion List - Deposits, Payments, Fees
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Using RM for outside reservations

I haven't used Reservation Manager yet but would appreciate any feedback if I were to use it for reservations booked outside of vrbo.Currently I am using PayPal to process my booking.com reservations....

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HomeAway - Reservation Manager & Bank reference numbers

When ReservationManager issues a receipt or an account of a guest's transaction, the reference that appears on that receipt has NOTHING to do with the HomeAway's rental reference and that becomes very...

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Reservation Manager - refunding payment before it has been deposited

Hi, I have a guest that has very recently paid a booking deposit via Reservation Manager.The funds have not yet been deposited to my bank account.There are a few things about the reservation that are...

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Help! I'm New

I am trying to relate the deposits received from HomeAway with my bank account.  Obviously there are fees taken out, etc, but I have several coming in very close together (payments).  I can't figure...

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e-checks now free, but how does one charge less for payments that way?

I couldn't help but notice the splash screen upon logging into our HomeAway account today, announcing that eChecks are now completely free of any processing fees when using HomeAway Payments.  In that...

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How do I charge a guest's credit card for damages?

Fortunately, I haven't needed to do this yet, but I want to be prepared. I am referring to guests who use Reservation Manager and pay online. Also, is there any way to find guests' mailing addresses? I...

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Accepting Credit Card Payments - A Warning

I have been accepting the rare credit cards to faciliate rental at my beach house, processing the transactions via Paypal.  I began to do this in response to the many suggestions from Homeaway and VRBO...

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I'm new. What does everyone 'do' for cancelation during a seasonal rate? ?

Hi VRBO community. I am new to this. October is the balloon fiesta in Albuquerque and I have already received several inquiries for my home. My concern is what if I book someone and they cancel right...

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money order

As stated in all communications with guest, I will accept personal checks, or credit cards.   Got a money order payment in the mail.  I have emailed and have yet to get a response, (24 hrs). On the...

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Potential guests scared away by security deposit

I have pioneered vacation rentals in a small town (pop. 3400) in central Kansas.  There are only seven(!) other listings in vacationrentals.com for the entire state of Kansas.  There are about a dozen...

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Do guests expect weekly cleaning included for rental of 2 or more weeks?

Hi,I'm new here. I started renting out our vacation home a couple of month ago, still trying to find better ways to do everything. When I started listing my property on Homeway, I followed the example...

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